Britten Pears Arts (BPA) is a pioneering Music & Arts based charity, situated on the beautiful Suffolk coast, working across a wide range of activities. Music-related charitable work includes Artist Development, a year-round Performance Programme, Music in the Community and Creative Health and our Living Heritage Museum and Archive at The Red House.

At Snape Maltings, our significant commercial activity includes Retail, Hospitality, Galleries and Property – including holiday lets and accommodation for visiting artists. All commercial profits are used to support the BPA charity. We employ more than 150 permanent colleagues, many of whom work flexibly, together with significant numbers of seasonal staff and freelancers.

Our mission is to use Music, Arts & Heritage to transform people’s lives for the better, to bring communities together and effect positive social change. BPA continues to follow in the footsteps of founders Britten and Pears, inspired by their goal to make the arts useful and available to all. At our two internationally recognised cultural destinations, Snape Maltings and The Red House, we create vibrant, uplifting and life-enhancing experiences for visitors, customers and audiences alike. We deliver this vision through our remarkable people and brilliant inclusive teams, working together with a sense of purpose.

Our values guide all of BPA’s activities, with a Pioneering sense of creativity, openness to new possibilities and the courage to take initiative, a Collaborative spirit, knowing the power of teamwork, inclusivity, mutual support and challenge, a Rigorous pursuit of excellence, ambition to go the extra mile, and attention to detail, always Empowering people to learn, grow, find their potential and inspire others.

We look forward to welcoming visitors, families and holiday makers to Snape Maltings this spring and summer season and are recruiting to expand our Box Office Team, on a seasonal basis, to support our permanent Visitor Centre/box office team.

Hours will be in the region of 15 per week, to include weekend working. There may be additional hours at peak times.

The role includes:

• Greeting and welcoming visitors who come to the Concert Hall Visitor Centre- providing information about the site and local area as needed.
• Responding courteously and efficiently to general enquiries - in person, by e-mail and on the telephone.
• Selling tickets to concerts and events at Snape and other venues.
• Being able to cover shifts at The Red House and other locations where we have performances on an ad hoc basis.

We are looking for:

• Previous customer service experience.
• Friendly and confident communication skills, someone who can relate to people from all walks of life.

• Confident IT skills - Microsoft and, ideally, databases/booking systems.
• Someone who is interested in heritage or the arts.
• Someone who is available to work weekends and evenings (usually to 7.30pm) on a rota basis.

We are an equal opportunities employer and believe that diversity strengthens and enriches us. We positively encourage applications from suitably qualified and eligible candidates of all ages and from all backgrounds, in particular from minority ethnic backgrounds and disabled candidates who are currently under-represented at Britten Pears Arts.

To apply, please send a completed application form to careers@brittenpearsarts.org in advance of the closing date.

Closing date: Tuesday 18 March, 0930hrs